Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information:

• Name, email address, and phone number
• Date of birth and gender
• Address and location information
• Profile photos and verification documents
• Payment information (processed securely by third parties)
• Service preferences and communication history

Usage Information:

• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on our platform
• Search queries and service interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Conduct background checks and verification processes
• Monitor and analyze trends and usage
• Personalize your experience on our platform
• Ensure platform security and prevent fraud

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers:

We may share your information with service providers who assist us in operating our platform, including payment processors, background check services, and customer support providers.

With Other Users:

When you use our platform to connect with service providers or families, we may share relevant information to facilitate the connection, such as your name, profile photo, and service preferences.

Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and personal data
• Opt out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our platform.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

12. Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in Botswana.

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